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Terms & Conditions

Terms & Conditions for our trips.

Please email us if you have more questions and we’ll do our best to answer.

Trip Payment

A non-refundable deposit is required to secure a booking.

Full payment for all trips are required 90 days in advance of the tour start date date.

Trip Cancellation

If for any reason you need to cancel your trip, we require that you contact us on +44 7711 179 805 or email us at adventures@fjordadventures. An email confirming your cancellation will be sent to you. The cancellation will not be deemed complete until you receive the email from Fjord Adventures confirming we have received your cancellation.

The following cancellation charges will apply (charges expressed as percentage of the total trip price):

  • Less than 90 days prior to departure » whole deposit forfeited
  • Between 70 and 89 days prior to departure » 50% of full package price
  • Between 50 and 69 days prior to departure » 75% of full package price
  • Between 30 and 49 days prior to departure » 90% of full package price
  • 29 days or less prior to departure » 100% of full package price

As our trips are all-inclusive, any meals, services or accommodation paid for but not used upon the trip cannot be refunded.

In the unlikely event that Fjord Adventures is forced to cancel your trip (for any unforeseen circumstances) you will be entitled to:

  1. Book any other available trip or
  2. Receive a full refund of all deposit and payments paid to Fjord Adventures to date for the trip. Please note that we will not be liable for any flight or insurance costs you may have incurred.

Trip Itinerary Adjustments

We avoid, where possible, any alterations to the itinerary of your trip, however, if an Event Outside Of Our Control (see below) occurs, we may not be able to follow our advertised itinerary or schedule. If any additional expenses are incurred as a result of an accident or disruption due to Events Outside Of Our Control, we cannot compensate these expenses.

Equipment

We request that any equipment brought on trips, be it bikes, skies, hiking equipment and the like are in suitable condition for the trip. You are responsible for the maintenance of your own equipment while on the trip.

On-Board Code of Conduct

We reserve the right to stop you from participating on your trip if you behave in an abusive and/or threatening manner; or engage in illegal activities.

Events Outside of Our Control

We reserve the right to cancel or alter your trip at any time prior to your departure date, due to events outside of our control, such as, but not limited to: acts of God, flood, drought, natural disasters; manmade disasters, epidemics, terrorist attack, armed conflict, collapse of buildings, fire, explosion or accident, (together “Events Outside Of Our Control”).

We also reserve the right to cancel or alter your trip at any time prior to your departure date (at our discretion), although this will only be when absolutely strictly necessary and the above refund or exchange policy would apply.

Waiver

By booking your trip, you acknowledge that you have read and understood the requirements of the trip in terms of the fitness level needed, the hazards

that exist with outward bound activities and the equipment and clothing recommended, and note that it is your responsibility to ensure you arrive with the appropriate kit for the conditions.

Insurance for yourself and your equipment is your responsibility to arrange.

Any activities taken during the trip that are not arranged by Fjord Adventures are at your own risk.

Please confirm that you are sufficiently fit and healthy to complete your trip and are aware of no medical reason or condition which would prohibit you from completing your trip.

Please acknowledge that you accept the potential for delays, alterations, loss of or damage to property, inconvenience and accept that you participate in your trip at your own risk.

Liability

These terms & conditions do not exclude our liability to you for death or personal injury caused by our negligence.

Any breach of these terms and conditions shall be limited to the amount you paid for your trip. We shall not be liable to you for any loss of, or damage to, your property caused by your own actions.

We are not responsible for any claims of disappointment, loss of enjoyment, loss through theft, or loss incurred as a result of Events Outside of Our Control.

Any loss of earnings incurred due to injury is your responsibility.

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms and conditions. Nothing in these terms and conditions shall affect your statutory rights.

Changes to Terms & Conditions

Any changes made to the Terms &Conditions in the future will be posted on our website. If appropriate we will additionally notify you of the changes by e-mail. We request that you check back regularly to see if there have been updates to our Terms & Conditions.

Fjord Adventures is a trading name of Points North Charters.

© Points North Charters / Fjord Adventures 2015